Conditions for returns, refunds and exchanges (clothing and physical goods):

Clothing and physical goods are made custom when you order. Changes to your order cannot be made once your order has gone into production. If you need to make a change to your order prior to it going into production please contact us at hello@DNAide.com

To be considered for a refund or exchange after your order has gone into production one of the following conditions must be met:

• Misprint

• Faded print

• Arrived stained

• Flex peeling off

• Holes in the product

• The wrong product was received

If one of the above criteria is met, send a photo of the area of concern by email to hello@DNAide.com within 14 days of delivery and we will follow up with the manufacturer to determine next steps. The manufacturer is solely responsible for determining if you are eligible for a refund or exchange based on these conditions and DNAide has no input in this process.

We cannot provide a refund, return, or exchange for the following reasons:

• The wrong size was ordered. Please refer to our sizing charts prior to placing your order

• You would like a different colour

• You changed your mind about wanting the product

• The product did not arrive in the time frame you expected. Visit the manufacturer website for more

• The product does not look exactly like you expected. Due to the nature of custom printing there may be minor differences in colour and other features of physical products.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.