FAQs

Frequently Asked Questions

  • Let us know what country you're in, then look at our online calendar and find a time that works for you. Start here!

  • All appointments are done by phone or video.

  • Costs vary depending on the type of appointment you need. For an overview visit our pricing page.

  • At this time we do not accept insurance.

  • This depends on where you are located. If you are in Canada we have partnered with doctors so that we can order carrier screening, POC (miscarriage tissue) testing and advanced fertility genetic testing without needing a referral from your doctor.

    Check out our genetic testing page here to learn more.

  • This depends on what type of genetic counselling appointment you schedule. In general we will start the appointment by getting to know you. It’s important that we know what questions you have and what you hope to gain from the appointment so we can best meet your needs. Together we’ll come up with an idea of how we should spend our time together.

    Your genetic counsellor will likely have some information to share with you. This might be about a genetic test you’re thinking of doing, or about a test result that’s already available. We’ll check in with you often to see what questions you have. We often use visual aides, like PowerPoint slides to help explain complex concepts. We’ll share these slides with you when your appointment is over. If you prefer to learn information in a different way, let us know on your intake form.

  • Please contact us to let us know what you need and we will do our best to accommodate you, or let us know on your intake form.